Refund policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at beyond5denergy@gmail.com. Please note that returns will need to be sent to a following address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at beyond5denergy@gmail.com.
Damages and issues
Please send a image after you inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beyond5denergy@gmail.com.
Terms of Service
Effective Date: [10-6-24]
Welcome to GoBeyond5D! By accessing or using our website, you agree to comply with and be bound by the following terms.
1. Acceptance of Terms
By using our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service.
2. Use of Site
- You must be at least 18 to use our site.
- You agree to provide accurate and complete information during registration and ordering.
3. Orders
- All orders are subject to availability and confirmation of the order price.
- We reserve the right to refuse or cancel any order for reasons including but not limited to item availability, errors in the product description, or pricing.
4. Payment
- You agree to pay all charges incurred in connection with your order.
- All payments are processed through secure third-party payment processors.
5. Intellectual Property
- All content on this site, including text, graphics, logos, and images, is the property of Beyond 5D and is protected by copyright and other intellectual property laws.
6. Limitation of Liability
- Beyond 5D is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
7. Governing Law
- These terms shall be governed by the laws of GA 8. Changes to Terms
- We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page.
9. Contact Information
- For questions or concerns, please contact us at Beyond5denergy@gmail.com